Unipak Tissue Mill in Lebanon: the professionalism of A.Celli Paper’s Customer Service for a rewinder like new in just four days.

Unipak Tissue Mill in Lebanon: the professionalism of A.Celli Paper’s Customer Service for a rewinder like new in just four days.

At the beginning of this year, A.Celli Paper concluded an important negotiation with the Paper Making Division of the international Group Indevco for an upgrade of the slitting section of the rewinders present in their tissue plants in North Africa. Among the interventions scheduled in the two companies part of a world-renowned group: one on the Lebanese plant at Unipak Tissue Mill, and two in Egypt, at Interstate Paper Industries.

In October 2015, a team from A.Celli Paper’s Customer Service department, in collaboration with the mill’s specialized staff, dismantled the slitting unit in just four days of machine downtime and two days of product testing, allowing the customer to resume standard production with no complications or delays, concluding the first of three interventions on the rewinder in Lebanon with excellent results.

“We are very enthusiastic about the professionalism with which the A.Celli Paper technicians handled the intervention at Unipak Tissue Mill, allowing us to quickly resume our normal production regime”, stated the customer, expressing his gratitude and recognition during his visit to Miac, “and we are very pleased with this upgrade that permitted us to once again attain an optimal quality level of the slitting section, improving the performance of the rewinder and consequently of the entire line.”

This latest endeavour confirms how the A.Celli Paper Customer Service department represents one of the flagships of the Lucca company, that in the next few days will – with the experience and expertise that have always distinguished it – be involved in another two interventions on the Egyptian plants scheduled for November. And once again, its efforts are sure to result in a satisfied customer.

UNIPAK Tissue Mill, based in Halat, Lebanon, manufactures virgin and recycled parent jumbo tissue rolls that could be converted to facial tissue, toilet tissue, table napkins and household towels. Established in 1995, UNIPAK Tissue Mill is a member of INDEVCO Paper Making, a division of INDEVCO Group.

INDEVCO Paper Making, a division of INDEVCO Group, operates four manufacturing companies in Lebanon, Egypt, and the U.S., serving tissue converters and corrugated board producers in Africa, Europe, Asia, North and South America. The tissue plants, Interstate Paper Industries in Egypt and Unipak Tissue Mill (UTM) in Lebanon, manufacture 88,000 MT/year of virgin and recycled tissue parent reels. The paper plants, Interstate Paper and United Corrstack in the U.S., manufacture 500,000 MT/year of recycled mediums and kraft linerboards to corrugated converting manufacturers.

papnews logo

Edipap Srl | VAT IT09057310964 | Via Pordenone 13, 20132 - Milan - Italy | phone +39 02 21711614 | |

close and go back to site

Lost your password?

close and go back to site