Replacing annual service contracts that started with delivery of the first Valmet automation system delivered in the 1980s, the new long-term service agreement includes on-call, preventive and corrective maintenance, server audits, software and hardware upgrades.
“With major shutdowns typically only every two to four years in the chemical industry, the agreement is a win-win relationship with well-planned scheduling not only improving reliability but also long term system performance,” says Henk ten Kate, Engineering Manager, Automation, Valmet.
“Valmet proved itself as partner in business again and we are looking forward to work with Valmet for at least the contracted the next decade and two years,” says Marco Alderlieste, Financial Manager at RÜTGERS Resins BV.
Ensuring maximum system availability and uptime
Valmet service agreements are tailor-made for individual customers and can cover everything, from periodic and emergency maintenance with guaranteed response times, to complete lifecycle support by means of planned upgrades for customers wanting the latest technology and the opportunity to benefit from new measurement and control methods.
Using remote connections, Valmet specialists are always on hand for advice and support around the clock which together with close-by service centers ensures maximum system availability and uptime. A key element of a Valmet service agreement is the system lifecycle roadmap that helps users to be aware of their current system status and assign priorities to possible upgrades or component replacements. The ability to budget well ahead of time and keep systems up to date ensures that the best advantage can be taken of new developments while cost efficiently maintaining system reliability and performance.