The pulp and paper sector is characterized by severe competition and cost pressure. This can be very cost intense when it comes to new investments. This is why service is gaining more and more importance with customers recognizing the benefits of improving the performance of their equipment, adapting and extending the overall lifetimes. In addition, in the paper sector, service activities are often requested to solve runnability, quality or energy issues. Customers are also recognizing how professional services such as consultancy, training and measurements can help improve their business performance.
From old to new
One of the recent ANDRITZ projects, for example, combined all three service activities. We were asked to dismantle and relocate a mothballed kraft paper machine previously owned by Finnish company UPM from Finland to Russia and to transform it for the SFT Group into a fluting and testliner machine. It was an impressive project, each piece of the dismantled machine was inspected, condition noted, and tagged before being placed in one of 280 containers for Russia. The rebuild and conversion concerned the entire wire, press and reel section, and a new hybrid former, shoe press, steel cylinder, and process pumps were installed, as well as the complete automation. The customer was told by a consultant that the project would take a minimum of three years. Together they completed it in 23 months.